Refund policy

Refund policy

The client may choose to apply for a refund of the payment made to VRocket, excluding any funds that have already been spent on advertising services by VRocket. The client can cancel the advertising services prior to the launch of the video campaign by notifying VRocket in writing to info@vrocket.co. If VRocket was unable to cancel the campaign prior to launch, VRocket shall cancel it as soon as possible. Any unsued advertising budget shall be refunded to the client within 30 days. If VRocket refuses to provide advertising services to the client for any reason, the advertising budget will be refunded to the client in full. If Google Ads does not approve the video for advertising, the advertising budget can be refunded to the client in full, or alternatively the client can provide another video to promote instead.